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Canopy Kings – Accessibility Statement

At Canopy Kings, we are committed to ensuring that our services and website are accessible to everyone, regardless of ability or disability. This Accessibility Statement outlines the steps we have taken to make our services, including our website, as accessible and user-friendly as possible in compliance with the Equality Act 2010 and other applicable UK accessibility standards.

1. Our Commitment
We aim to make our tree surgery services available to all customers, including those with disabilities. Whether you are interacting with us online, over the phone, or in person, we strive to provide a high-quality, inclusive service. We recognise the importance of accessible information, communication, and services for all users, and we are committed to meeting the needs of every customer.

2. Website Accessibility
We are continuously improving our website to ensure it is accessible to all users, including those with disabilities. This includes making our website compliant with recognised international accessibility standards, such as Web Content Accessibility Guidelines (WCAG) 2.1.
The following steps have been implemented to ensure accessibility on our website:

• Responsive Design: Our website is designed to work across all devices, including desktops, tablets, and smartphones.

• Text Size and Contrast: We provide easy-to-read text with sufficient contrast between the text and background to improve legibility.

• Keyboard Navigation: Our website is navigable via keyboard for users who are unable to use a mouse.

• Alt Text for Images: Descriptive alternative text is used for images to assist users who rely on screen readers.

• Accessible Forms: Our contact forms are designed to be simple and easy to use, with clear instructions and proper labeling.

• Clear Structure: We use headings, bullet points, and lists to organise content in a clear and structured manner for ease of use and navigation.
   

3. Physical Accessibility
For customers requiring in-person consultations or site visits, we are committed to making reasonable adjustments to accommodate those with disabilities, including:

• Ensuring our staff are aware of accessibility needs and trained to provide assistance.

• Offering flexible service arrangements, such as phone consultations or remote video calls, if an in-person visit presents challenges.

• Providing written communication in alternative formats if required.
   

4. Customer Support
If you need any assistance accessing our services or require information in an alternative format, please contact us. We are here to help ensure that everyone can benefit from our tree surgery services, regardless of accessibility needs.
Contact Information:
Canopy Kings
Phone: 077 617 61822
Email: info@canopy-kings.co.uk

5. Feedback
We are always looking to improve the accessibility of our services and website. If you have any suggestions or encounter any issues while using our site, please let us know. Your feedback is valuable and helps us enhance the experience for all users.

6. Compliance with the Equality Act 2010
Canopy Kings fully complies with the Equality Act 2010, which requires businesses to make reasonable adjustments to ensure that individuals with disabilities are not put at a disadvantage when accessing services. This means we will make reasonable efforts to accommodate accessibility needs when delivering our tree surgery services and maintaining our digital presence.

7. Ongoing Improvements
We are committed to regularly reviewing and updating our website and services to ensure ongoing compliance with accessibility standards. Our goal is to provide a seamless, accessible experience for all customers, and we will continue to monitor the latest accessibility guidelines and best practices.

By providing accessible services and maintaining an inclusive environment, we aim to ensure that Canopy Kings is a tree surgery service that everyone in Kent and the surrounding areas can access. If you require any assistance, please do not hesitate to contact us.