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Canopy Kings – Privacy Policy

At Canopy Kings, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Who We Are
Canopy Kings is a professional tree surgery company providing services across Kent. For the purposes of UK data protection laws, Canopy Kings is the "data controller" of your personal information.

If you have any questions regarding this Privacy Policy, please contact us:
Contact Information:
Canopy Kings
Phone: 07761761822
Email: info@canopy-kings.co.uk

2. What Information We Collect
We may collect the following types of personal data from you:

Name: To personalise communication and services.
Contact information: This includes phone numbers, email addresses, and postal addresses to arrange services and provide quotes.
Property details: To assess the job site and provide accurate quotes.
Payment information: Bank details or payment card information for invoicing purposes.
Marketing preferences: If you opt-in to receive marketing communications.

3. How We Collect Your Data
We collect your personal data through various means, including:

Website Forms: When you fill out a contact form or request a quote.
Phone or Email: When you directly communicate with us regarding our services.
In-person: During consultations or site visits.
Cookies: If you use our website, we may collect information about your device and browsing behaviour via cookies (see section 9 below for more details).

4. How We Use Your Information
We use your personal data to:

Provide Services: To arrange site visits, provide quotes, perform tree surgery services, and manage customer relationships.
Process Payments: For invoicing and processing payments for our services.
Marketing Communications: If you have opted in, we may send you information about new services, promotions, or updates.
Legal Compliance: To comply with legal obligations, such as financial records and safety regulations.

5. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis to process your personal information. We rely on the following:

Contractual obligations: Processing is necessary to fulfil our contractual obligations to you (e.g., providing a quote or performing tree surgery services).
Legitimate interests: To manage our business and provide services in a way that meets your expectations.
Consent: Where you have provided explicit consent, for example, for marketing communications.
Legal obligations: To comply with UK law, such as financial reporting.

6. How We Share Your Information
We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties under the following circumstances:

Service Providers: We may share your data with third-party providers who help us deliver services (e.g., payment processors, subcontractors).
Legal Compliance: If required by law, we may disclose your personal data to regulatory authorities, law enforcement, or other government bodies.

We ensure that any third parties with whom we share your information are GDPR-compliant and uphold your privacy rights.

7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Data: Held for the duration of our service relationship and for up to 7 years thereafter, in line with financial record-keeping regulations.
Marketing Data: Held until you opt out or withdraw your consent.

8. Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your data, subject to certain conditions.
Right to Restrict Processing: You can ask us to stop processing your data in certain circumstances.
Right to Data Portability: You can request that we transfer your personal data to another organisation.
Right to Object: You can object to the processing of your data in certain situations, such as direct marketing.
Right to Withdraw Consent: If processing is based on consent, you can withdraw that consent at any time.

If you would like to exercise any of these rights, please contact us using the details provided in section 1.

9. Cookies
Our website uses cookies to improve your browsing experience and to gather anonymous statistical data on user activity. Cookies are small text files that are stored on your device. You can control cookie settings through your browser preferences.

Essential Cookies: These are necessary for the functioning of the website.
Analytical Cookies: We use these to understand how visitors interact with our website, which helps improve user experience.

For more information about our use of cookies, please see our Cookie Policy.

10. Security Measures
We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.

Encryption: Sensitive data, such as payment details, are encrypted to ensure privacy.
Access Control: Only authorised personnel have access to personal information.
Regular Audits: We regularly review and update our security measures to meet current data protection standards.

11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page, and where appropriate, we will notify you via email or our website.

12. Complaints
If you have any concerns about how we handle your personal data, please contact us directly, and we will do our best to address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.
Information Commissioner’s Office (ICO):
www.ico.org.uk
Telephone: 0303 123 1113

By using Canopy Kings’ services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us at are you 07761761822.

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Name: To personalise communication and services.

Contact information: This includes phone numbers, email addresses, and postal addresses to arrange services and provide quotes.

Property details: To assess the job site and provide accurate quotes.

Payment information: Bank details or payment card information for invoicing purposes.

Marketing preferences: If you opt-in to receive marketing communications.

3. How We Collect Your Data We collect your personal data through various means, including:

Website Forms: When you fill out a contact form or request a quote.

Phone or Email: When you directly communicate with us regarding our services.

In-person: During consultations or site visits.

Cookies: If you use our website, we may collect information about your device and browsing behaviour via cookies (see section 9 below for more details).

4. How We Use Your Information We use your personal data to:

Provide Services: To arrange site visits, provide quotes, perform tree surgery services, and manage customer relationships.

Process Payments: For invoicing and processing payments for our services.

Marketing Communications: If you have opted in, we may send you information about new services, promotions, or updates.

Legal Compliance: To comply with legal obligations, such as financial records and safety regulations.

5. Legal Basis for Processing Under UK data protection law, we must have a lawful basis to process your personal information. We rely on the following:

Contractual obligations: Processing is necessary to fulfil our contractual obligations to you (e.g., providing a quote or performing tree surgery services).

Legitimate interests: To manage our business and provide services in a way that meets your expectations.

Consent: Where you have provided explicit consent, for example, for marketing communications.

Legal obligations: To comply with UK law, such as financial reporting.

6. How We Share Your Information We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties under the following circumstances:

Service Providers: We may share your data with third-party providers who help us deliver services (e.g., payment processors, subcontractors).

Legal Compliance: If required by law, we may disclose your personal data to regulatory authorities, law enforcement, or other government bodies.

We ensure that any third parties with whom we share your information are GDPR-compliant and uphold your privacy rights. 7. Data Retention We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Data: Held for the duration of our service relationship and for up to 7 years thereafter, in line with financial record-keeping regulations.

Marketing Data: Held until you opt out or withdraw your consent.

8. Your Data Protection Rights Under UK data protection law, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

Right to Erasure: You can request that we delete your data, subject to certain conditions.

Right to Restrict Processing: You can ask us to stop processing your data in certain circumstances.

Right to Data Portability: You can request that we transfer your personal data to another organisation.

Right to Object: You can object to the processing of your data in certain situations, such as direct marketing.

Right to Withdraw Consent: If processing is based on consent, you can withdraw that consent at any time.

Essential Cookies: These are necessary for the functioning of the website.

Analytical Cookies: We use these to understand how visitors interact with our website, which helps improve user experience.

For more information about our use of cookies, please see our Cookie Policy. 10. Security Measures We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.

Encryption: Sensitive data, such as payment details, are encrypted to ensure privacy.

Access Control: Only authorised personnel have access to personal information.

Regular Audits: We regularly review and update our security measures to meet current data protection standards.

3. How We Collect Your Data
We collect your personal data through various means, including:

4. How We Use Your Information
We use your personal data to:

5. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis to process your personal information. We rely on the following:

6. How We Share Your Information
We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties under the following circumstances:

8. Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal information:

For more information about our use of cookies, please see our Cookie Policy.

10. Security Measures
We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.